FAQ

Frequently Asked Questions

1. What types of leather are used in Craigie & Co. belts?

All our belts are crafted from genuine full-grain buffalo leather, ensuring durability, style, and timeless quality.

2. Are your belts adjustable?

Yes, our belts are designed for versatility. Many of our styles feature a four-screw rivet finish, allowing customers to adjust the length or switch out buckles for a customized fit.

3. How do I find the right size belt?

To ensure a perfect fit, measure your waist where you typically wear your belt and add 2 inches. Refer to our size chart on the product pages for additional guidance.

4. What is your return and exchange policy?

We offer a 30-day return and exchange policy for unused products in their original packaging. Please visit our Returns & Exchanges page for detailed instructions.

5. How do I care for my leather belt?

To maintain the quality of your belt:

  • Avoid exposure to excessive moisture.
  • Clean with a damp cloth as needed.
  • Use a leather conditioner occasionally to preserve its appearance and longevity.
6. Do you offer international shipping?

Currently, we ship across Australia. For international shipping inquiries, please contact us at craigwhandley@gmail.com

7. How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking details. Use the tracking link to monitor the delivery status.

8. Can I gift wrap my order?

Yes, we offer a gift wrapping service. Please select the option during checkout or contact us for special requests.

9. How can I contact customer service?

Our customer service team is available to assist you. Reach out to us at craigwhandley@gmail.com or fill out the form on our Contact Us page.

10. Do you offer custom belt designs?

At this time, we focus on providing a curated selection of premium designs. If you have specific requirements, feel free to contact us, and we’ll do our best to assist.